Our Shipping & Delivery Policy

Blisswork®
Contact: josh@blisswork.org
Effective Date: [2 August 2025]

1. Overview

Blisswork® primarily offers digital products and experiential services. This Shipping & Delivery Policy outlines how we deliver our various offerings to you.

2. Types of Products and Services
2.1 Digital Products (Immediate Delivery)

• Online ACIM courses

• Recorded video sessions

• Digital course materials (PDFs, audio files, worksheets)

• E-books and downloadable content

2.2 Experiential Services (In-Person Delivery)

• Mountain retreats

• On-site spiritual workshops

• Live teaching sessions

2.3 Physical Products (Future Offerings)

• Books, journals, or printed materials

• Retreat merchandise

• Spiritual tools or accessories

• Any other physical goods we may offer

3. Digital Product Delivery
3.1 Delivery Method

Digital products are delivered electronically via:

• Email with download links or access instructions

• Direct access through your Blisswork® account dashboard

• Password-protected course portals

3.2 Delivery Time frame

• Immediate Access: Most digital products are available immediately upon successful payment confirmation

• Account Activation: Your account credentials will be sent within 15-30 minutes of purchase

• Live Course Access: Access to live sessions will be granted at the scheduled start time

3.3 Access Issues

If you do not receive access within 30 minutes of purchase:

1. Check your spam/junk email folder

2. Verify the email address used during registration

3. Contact us at josh@blisswork.org with your order details

We will resolve access issues within 24 hours.

3.4 Technical Requirements

To access digital products, you need:

• A valid email address

• Internet connection

• Compatible device (computer, tablet, or smartphone)

• Updated web browser

• PDF reader for downloadable materials

4. Mountain Retreat Delivery
4.1 Confirmation

Upon successful booking and payment:

• You will receive a confirmation email within 24 hours

• Email will include retreat details, location, dates, and itinerary

• Additional pre-retreat information will be sent 7-14 days before the retreat date

4.2 Retreat Information Package

Before your retreat, you will receive:

• Detailed location and directions

• Packing list and what to bring

• Schedule of activities

• Contact information for retreat coordinators

• Emergency contact numbers

• Transportation guidance (if applicable)

4.3 Check-In Details

• Check-in times and procedures

• Accommodation information

• Meal arrangements

• Any special instructions

4.4 Your Responsibility

You are responsible for:

• Arranging your own transportation to the retreat location

• Arriving on time for scheduled check-in

• Following provided directions and instructions

• Notifying us in advance of any delays or issues

5. Physical Products (Future Offerings)
5.1 Shipping Locations

Currently, we do not ship physical products. When available, shipping details will include:

• Countries and regions we ship to

• Any location restrictions

• International shipping availability

5.2 Shipping Methods

When physical products become available, we may offer:

• Standard Shipping

• Express Shipping

• International Shipping

Specific time frames will be provided at checkout.

5.3 Shipping Costs

• Shipping costs will be calculated based on destination, weight, and shipping method

• Costs will be displayed at checkout before payment

• Free shipping may be offered for orders above a certain amount

• Promotional free shipping may be available periodically

5.4 Processing Time

Orders will typically be processed within:

• 1-3 business days for in-stock items

• Longer processing times for custom or made-to-order items (specified at time of purchase)

5.5 Tracking Information

• Tracking numbers will be provided via email once items are shipped

• You can track your order through the carrier's website

• For questions about your shipment, contact josh@blisswork.org

5.6 Delivery Address

• Ensure your shipping address is accurate and complete

• We are not responsible for deliveries to incorrect addresses provided by you

• Address changes must be requested before shipment

• We cannot redirect packages once shipped

5.7 Delivery Issues

If your package is:

• Lost in transit: Contact us within 30 days of the expected delivery date

• Damaged: Document the damage with photos and contact us within 48 hours of delivery

• Undelivered: Check with neighbours, building management, or local post office first

We will work with the carrier to resolve delivery issues and may offer replacement or refund as appropriate.

5.8 International Shipping

For international orders (when available):

• Customs and Duties: You are responsible for all customs fees, duties, taxes, and brokerage charges

• Delivery Times: International delivery times are estimates and may be affected by customs clearance

• Customs Forms: We will accurately declare contents and value on customs forms

• Restricted Items: Some items may not be available for international shipping due to local regulations

5.9 Unclaimed Packages

If a package is returned to us because:

• It was unclaimed or refused

• The address was incorrect or incomplete

• Multiple delivery attempts failed

You will be contacted to arrange reshipment. Reshipment costs may apply.

6. Order Confirmation

For all purchases, you will receive:

• Immediate: Order confirmation email with order number and details

• Within 24 hours: Payment receipt and access/delivery instructions

• Follow-up: Additional information as needed for your specific purchase

7. Delays and Force Majeure

Delivery may be delayed due to circumstances beyond our control, including:

• Natural disasters or severe weather

• Pandemic or public health emergencies

• Carrier delays or service disruptions

• Technical issues or system outages

• Government restrictions or customs delays

• Strikes or labor disputes

We will notify you of significant delays and work to minimize their impact. We are not liable for delays caused by force majeure events.

8. Failed Delivery Attempts
8.1 Digital Products

If email delivery fails:

• We will attempt delivery to the email address provided

• Check spam/junk folders

• Verify your email address is correct

• Contact us to update your email and resend materials

8.2 Physical Products (Future)

If delivery attempts fail:

• The carrier will typically make 2-3 delivery attempts

• You may receive notices to pick up from a local facility

• Packages may be returned to us after failed attempts

• Redelivery or reshipment fees may apply

9. Cancellations Before Delivery
9.1 Digital Products

• Digital products cannot be canceled once access has been granted or materials downloaded

• See our Refund & Return Policy for eligibility criteria

9.2 Mountain Retreats

• Cancellations must follow the timelines in our Refund & Return Policy

• Cancellation fees may apply based on timing

9.3 Physical Products (Future)

• Orders may be canceled before shipment

• Once shipped, cancellation is not possible (but returns may be available)

• Contact josh@blisswork.org immediately to request cancellation

10. Returns and Exchanges

For information about returning products or requesting refunds, please refer to our Refund & Return Policy.

Physical products (when available) may be eligible for return within a specified period if:

• Items are unused and in original packaging

• Proof of purchase is provided

• Return is requested within the return window

Specific return procedures will be provided when physical products become available.

11. Contact Us

For questions about delivery, shipping, or order status:

Email: josh@blisswork.org
Response Time: We aim to respond within 48 hours

Please include your order number and details when contacting us.

12. Updates to This Policy

We reserve the right to update this Shipping & Delivery Policy as our product offerings evolve. Changes will be effective immediately upon posting on our website with a new "Effective Date."

Significant changes will be communicated via email to existing customers.

Last Updated: [10 November 2025]

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