Our Privacy Policy

Blisswork®
Contact: team@blisswork.org
Effective Date: [2 August 2025]

1. Introduction
Blisswork® ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our services, or interact with us. Please read this Privacy Policy carefully. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:

• Register for ACIM courses or mountain retreats

• Create an account on our website

• Make a purchase or payment

• Subscribe to our newsletter or communications

• Contact us via email or contact forms

This information may include:

• Name

• Email address

• Phone number

• Billing and payment information

• Postal address (for retreat bookings)

• Any other information you choose to provide

2.2 Payment Information

We use third-party payment processors (including Razorpay) to handle payments. We do not directly collect or store your complete credit card or banking information. Payment data is processed securely by our payment partners in compliance with applicable payment card industry standards (PCI-DSS).

2.3 Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on pages

• Referring website

• Operating system

This information is collected through cookies and similar tracking technologies.

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Understand how you use our website

• Improve user experience

• Analyse website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Process your course registrations and retreat bookings

• Provide access to digital course materials

• Send course-related communications and updates

• Facilitate retreat logistics and arrangements
  

3.2 Communication

• Respond to your inquiries and support requests

• Send administrative information (confirmations, invoices, updates)

• Provide customer service

3.3 Marketing (with consent)

• Send newsletters about upcoming courses and retreats

• Share spiritual insights and ACIM-related content

• Inform you about new services or offerings

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us at team@blisswork.org.

3.4 Business Operations

• Process payments and prevent fraud

• Improve our website and services

• Analyse usage patterns and trends

• Comply with legal obligations

4. Legal Basis for Processing (for users in the EU/EEA)

We process your personal data based on:

• Contractual necessity: To fulfill our services to you

• Consent: When you opt-in to marketing communications

• Legitimate interests: To improve our services and prevent fraud

• Legal obligation: To comply with applicable laws and regulations

5. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with:

5.1 Service Providers

• Payment processors (Razorpay and others) to process transactions

• Email service providers to send communications

• Website hosting providers

• Analytics providers to understand website usage

These service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests

• Protect our rights, property, or safety

• Prevent fraud or illegal activities

• Enforce our terms and conditions

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you

• Comply with legal, accounting, or reporting requirements

• Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymise it.

Typical retention periods:

• Account information: Duration of active account plus 3 years

• Transaction records: 7 years (for tax and accounting purposes)

• Marketing communications: Until you unsubscribe

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

• Request a copy of the personal information we hold about you

• Request your data in a portable format

7.2 Correction

• Request correction of inaccurate or incomplete information

7.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)

7.4 Restriction and Objection

• Request restriction of processing

• Object to processing based on legitimate interests

7.5 Withdraw Consent

• Withdraw consent for marketing communications at any time

7.6 Opt-Out

• Unsubscribe from marketing emails using the link in our communications

• Disable cookies through your browser settings

To exercise any of these rights, please contact us at team@blisswork.org. We will respond to your request within 30 days.

8. International Data Transfers

Blisswork® operates from India and serves customers worldwide. Your information may be transferred to and processed in countries other than your own.

We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from:

• Unauthorised access

• Accidental loss

• Destruction or damage

• Unlawful processing

Security measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure servers and databases

• Regular security assessments

• Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites (including social media platforms, payment processors, or partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices

• Legal or regulatory requirements

• New features or services

We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Effective Date"

• Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: team@blisswork.org
Business Name: Blisswork®

We aim to respond to all inquiries within 48-72 hours.

14. Governing Law

This Privacy Policy is governed by the laws of India. For users in the European Union, this policy also complies with the General Data Protection Regulation (GDPR).

If you are located in the EU/EEA and have concerns about how we handle your data, you have the right to lodge a complaint with your local data protection authority.

15. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Last Updated: [10 November 2025]