Our Refund Policy

Blisswork®
Contact: team@blisswork.org
Effective Date: August 2, 2025

1. Overview
Blisswork® ("we," "us," or "our") provides spiritual education services including A Course in Miracles (ACIM) courses and mountain retreat experiences. This Refund & Return Policy outlines the terms under which refunds may be requested and processed. As we provide digital educational content and experiential retreat services rather than physical products, this policy reflects the nature of our offerings.

2. Services Covered
This policy applies to:

• Online ACIM courses (digital content, recorded sessions, live classes)

• Mountain retreat bookings and experiences

• Any other spiritual education services offered through our platform

3. Refund Policy
3.1 Online ACIM Courses
Digital Course Content:

• Once you have accessed the course materials (videos, PDFs, or other digital content), refunds are generally not available as the content has been delivered

• If you have not accessed any course materials, you may request a refund within 7 days of purchase

• Refunds will not be issued after course materials have been downloaded or viewed

Live/Scheduled Classes:

• If you have not attended any live sessions, you may request a refund up to 48 hours before the first scheduled class

• No refunds will be issued after the first live class has commenced

• For ongoing courses, refunds may be provided on a pro-rata basis for future unattended sessions, at our sole discretion

3.2 Mountain Retreats

Cancellation by Participant:

• More than 30 days before retreat: Full refund minus 20% administrative fee

• 15-30 days before retreat: 50% refund

• Less than 15 days before retreat: No refund (credit note may be issued for future retreats, valid for 12 months)

• No-shows: No refund will be provided

Cancellation by Blisswork®:

• If we cancel or reschedule a retreat, you will receive a full refund or the option to transfer to another retreat date at no additional cost

3.3 Exceptional Circumstances

We understand that unforeseen circumstances arise. Refund requests due to the following may be considered on a case-by-case basis:

• Medical emergencies (documentation required)

• Natural disasters or force majeure events

• Technical issues on our platform that prevent access to purchased content

4. Non-Refundable Items

The following are non-refundable under any circumstances:

• Promotional or discounted services (unless required by law)

• Services already fully consumed or attended

• Third-party costs incurred on your behalf (accommodation, travel arrangements, etc.)

5. How to Request a Refund

To request a refund:

1. Email us at team@blisswork.org with your order details

2. Include your name, order number, date of purchase, and reason for refund

3. Provide any supporting documentation if applicable

4. Allow 7-10 business days for us to review your request

We will notify you of the approval or denial of your refund via email.

6. Refund Processing

• Approved refunds will be processed within 10-15 business days

• Refunds will be issued to the original payment method used for purchase

• Depending on your payment provider, it may take additional time for the refund to reflect in your account

7. Course/Service Transfer

If a refund is not available, we may offer:

• Transfer to another course or retreat date (subject to availability)

• Credit note valid for 12 months toward future purchases

8. Technical Issues & Service Delivery

If you experience technical difficulties accessing our digital content:

• Contact us immediately at team@blisswork.org

• We will work to resolve the issue promptly

• If we cannot resolve technical issues preventing access within 7 days, a full refund will be provided

9. Compliance with Consumer Protection Laws

This policy is subject to applicable consumer protection laws. Nothing in this policy excludes or limits your statutory rights, including:

• Rights under the Indian Consumer Protection Act, 2019

• Rights under international consumer protection laws where applicable

• Rights to refunds where services are not delivered as described

Where local laws provide greater consumer protection than this policy, those laws will prevail.

10. Disputes & Contact

If you have any questions or concerns about our refund policy, please contact us:

Email: team@blisswork.org
Response Time: We aim to respond within 48 hours

We are committed to resolving any disputes amicably and in good faith.

11. Changes to This Policy

We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the revised policy.

Last Updated: [10 November 2025]